Travel + Leisure Magazine asks the rather bold question: is Singapore’s Changi Airport the best in the world?
The arrival of summer and mass exodus to “anywhere warmer than here” means that many of us will end up spending more time than we would like in airports over the summer months. It is difficult to imagine an airport experience being anything less than stressful, but Changi Airport in Singapore has consistently maintained a high ranking as one of the best airports in the world, according to air travel rating and review company SkyTrax.
“[A]gainst all odds, Changi is as good at getting you in and out and on your way as it is at welcoming you to stay awhile.”
Dazzling architecture aside, what makes Changi Airport stand out is its highly efficient feedback system and an emphasis on customer satisfaction. From the 200 or so dedicated “Changi Experience Agents” to the user-friendly wall-mounted feedback reporting screens, passengers are able to quickly and seamlessly give feedback on the wide range of available services as well as receive personal assistance.
In a country that is renowned for its food, Changi Airport offers a 24-hour restaurant service to make sure that no one misses out. While Singapore’s cuisine is a blend of Chinese, Malaysian, and Indian, the airport also offers a wide variety of meal options that cater to every type of traveller: from fast-food junkies to those who like to dine in style, including vegetarian and halal options.
Changi Airport was nominated for the first time to the top-rated five-star ranking in 2006, where it has stayed ever since. The exclusive top position is also bestowed on fellow Asian airports Hong Kong International Airport and Seoul Incheon International Airport.